Terms of Use

of Aldoo Ltd
Barttelot Court, Barttelot Road, Horsham, West Sussex, RH12 1DQ, United Kingdom
support@aldoo.com
(the “Company”, “Aldoo”, “us”, “we”, or “our”)

Last updated: 7 August 2026

These Terms of Use (the “Terms”) form a legally binding agreement between you (“you” or the “user”) and Aldoo Ltd and govern your access to and use of the Aldoo Snap desktop application for macOS and the companion website at snap.aldoo.com (together, the “Service”). By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms should be read together with our Privacy Policy, which explains how we handle personal data and forms part of this agreement.

1. The Service

Aldoo Snap lets you capture your screen — full screen, a window, or a custom area — record your screen or camera, annotate what you capture, and share it instantly through a link. We may add, change, suspend or remove features at any time. Some features are offered free of charge and others require a paid plan, as described at the point of purchase and on our Pricing page.

2. Eligibility

The Service is not directed to children under the age of thirteen (13), and you must be at least 13 to use it. Where local law sets a higher age of digital consent, that higher age applies. If you use the Service on behalf of an organisation, you represent that you are authorised to accept these Terms on its behalf, and references to “you” include that organisation.

3. Your account

Some features require an account. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. You must provide accurate information and keep it up to date, and notify us promptly at support@aldoo.com of any unauthorised use. We may suspend or close accounts that violate these Terms.

4. Acceptable use

You confirm that you own Your Content (defined in §5) or have all necessary rights, licences and permissions to capture, annotate and share it. You must not use the Service to capture, store, send, receive or otherwise make available any content, or to take any action, that:

• infringes any copyright, trademark, trade secret, privacy, publicity or other right of any third party;
• is unlawful, defamatory, obscene, abusive, harassing, hateful, or harmful to minors;
• depicts child sexual abuse, incites violence or terrorism, or breaches export-control or sanctions law;
• contains malware, viruses, or any code designed to disrupt or gain unauthorised access to systems or data;
• constitutes spam, unsolicited messaging, or phishing;
• attempts to circumvent storage limits, security measures, or usage restrictions;
• scrapes, reverse-engineers, overloads, or otherwise interferes with the operation or integrity of the Service;
• violates any applicable law, regulation, or our Acceptable Use Policy.

We may, without prior notice, remove or disable access to any share link, suspend or terminate any account, and report the matter to the relevant authorities, if we receive a credible report of, or otherwise become aware of, unlawful content or use, or where required by law or a verified take-down notice or court order.

5. Your content

“Your Content” means any screenshot, screen or camera recording, annotation, title, or other material you capture, create, or otherwise submit to the Service. Your Content is yours. We do not claim ownership of it, we do not sell it, and we do not use it to train AI or machine-learning models. You are solely responsible for Your Content and for the consequences of sharing it.

You grant Aldoo a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit and display Your Content solely to the extent necessary to operate and provide the Service to you and the people you choose to share it with. This licence exists only for as long as Your Content remains on the Service and ends when Your Content is deleted, except where retention is required by law.

6. Storage and captures

Stored captures and share links are subject to storage limits that depend on your plan and may change over time. Deleting a capture removes it from storage and instantly disables its share link; deleted captures may become permanently unrecoverable. The Service is a capture and sharing tool, not a backup service; you are responsible for keeping your own copies of any capture you need to retain.

7. Plans, billing, renewals and refunds

You can buy Aldoo Snap as a one-time purchase (a lifetime license) or as a Pro subscription billed in advance for the period you select (monthly or annual), which renews automatically until you cancel. You can cancel a subscription at any time from your account settings; cancellation takes effect at the end of the current billing period and does not retroactively refund prior periods.

• One-time purchase (lifetime license). On request to support@aldoo.com within fourteen (14) days of purchase, we will refund your payment.
• Pro subscription. On request to support@aldoo.com within fourteen (14) days of the most recent renewal payment, we will refund that last payment, less any overage already consumed. Earlier renewal payments are non-refundable. By starting to use a paid plan immediately after purchase, EU/UK consumers expressly request that we begin performance within the statutory withdrawal period and acknowledge that, once performance has begun, the right of withdrawal under the Consumer Contracts Regulations is lost to the extent of services already supplied.

Prices, taxes and plan features may change; we will give notice where required by law.

8. Intellectual property

The Service, including its software, design, text, graphics and the Aldoo and Aldoo Snap names and logos, is owned by Aldoo Ltd or its licensors and is protected by intellectual-property laws. These Terms grant you a limited, personal, non-transferable, non-exclusive right to use the Service; no other rights are granted. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service except as expressly permitted.

9. Third-party services

The Service relies on third-party processors to operate — including Cloudflare (file storage and delivery), Stripe (payments), SparkPost (transactional email) and Google Analytics (product analytics), as described in our Privacy Policy. We are not responsible for third-party services, and your use of them may be subject to their own terms and policies.

10. Service availability and changes

We aim to keep the Service available but do not guarantee that it will be uninterrupted or error-free. We may modify, suspend or discontinue all or part of the Service, temporarily or permanently, with or without notice. We are not liable to you for any such modification, suspension or discontinuance, except as required by law.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service or its users. Upon termination, your right to use the Service ends and Your Content may be deleted. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification and governing law — will survive.

12. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Aldoo Ltd disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, or that any capture you create will be preserved against loss, corruption, deletion, mis-routing, or unauthorised access by anyone you shared a link with. You are responsible for keeping your own backups of any capture you need to retain.

13. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising from or relating to the Service is limited to the greater of (a) the fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred British pounds (GBP 100). We are not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of revenue, loss of data, or loss of goodwill. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

14. Indemnification

You agree to indemnify and hold harmless Aldoo Ltd and its affiliates from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or of any law or third-party right.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you by email or by a prominent notice in the Service before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms and any dispute arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in the European Union may also bring proceedings in the courts of their country of residence, as required by law.

17. Contact

Aldoo Ltd
Barttelot Court, Barttelot Road, Horsham, West Sussex, RH12 1DQ, United Kingdom
support@aldoo.com