Privacy Policy

of Aldoo Ltd
Barttelot Court, Barttelot Road, Horsham, West Sussex, RH12 1DQ, United Kingdom
support@aldoo.com
(the “Company”, “Aldoo”, “us”, “we”, or “our”)

Last updated: 7 August 2026

Aldoo Ltd operates the Aldoo Snap desktop application for macOS and the companion website at snap.aldoo.com (together, the “Service”). The Service lets you capture your screen — full screen, a window, or a custom area — record your screen or camera, annotate what you capture, and share it instantly through a link. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have. It forms part of, and should be read together with, our Terms of Service.

Aldoo Ltd acts as the data controller for the personal data described below. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.

1. What we mean by “your content”

“Your Content” means any screenshot, screen or camera recording, annotation, title, or other material you capture, create, or otherwise submit to the Service. Your Content is yours. We do not claim ownership of it, we do not sell it, and we do not use it to train AI models. We process Your Content only as needed to deliver the Service to you and the people you choose to share it with, and as described in this Privacy Policy.

2. Personal data we collect

2.1 Account data

When you create an account we collect: email address, password (stored hashed), display name, optional avatar, language preference, and the plan you select. Where you sign in through a third-party identity provider (for example Google or Apple), we receive the identifiers and basic profile data that provider releases to us.

2.2 Capture & share data

When you create a capture we record: the file name, size and type, any title you give it, the share link token, and the IP address and timestamp of the device used to create it. When a share link is opened, we record technical metadata (IP address, user agent, timestamp) for delivery and abuse-prevention purposes.

2.3 File payload

The screenshots, recordings and annotated files themselves are uploaded to encrypted cloud storage. We do not open, scan, index, monitor, or otherwise look at the contents of your captures except (a) automatically, where required to comply with law, a valid legal request, our Acceptable Use Policy, or a verified take-down notice; or (b) where you give us explicit permission, for example to investigate a support ticket you raised.

2.4 Billing data

If you purchase a one-time license or a Pro subscription we collect billing name, billing country, VAT/tax number (where supplied), the last four digits and brand of the card used, invoice history, and the Stripe customer/subscription identifiers. Card numbers, CVCs and full PAN data never touch our servers — they are collected and held by Stripe (see §6).

2.5 Technical & analytics data

When you visit the website we automatically collect: IP address, browser type and version, operating system, device type, referring URL, pages viewed, approximate location derived from IP (city/country level), and timestamps. We use Google Analytics 4 for product analytics (see §7 on cookies).

2.6 Desktop application data

The Aldoo Snap app for macOS stores your capture preferences, hotkeys and settings locally on your Mac. To authorise your license or subscription seat, the app sends your account identifier, app version and macOS version to our servers. If you opt in to diagnostics, the app may also send crash and performance reports.

2.7 Support data

If you contact us we keep the contents of your message, any attachments, and our reply, linked to your account where applicable.

3. Why we use your data (legal bases)

Purpose	Categories	Legal basis (UK/EU GDPR Art. 6)
Run and deliver the Service (captures, share links, notifications)	Account, capture, file, technical	Performance of a contract (Art. 6(1)(b))
Process payments and issue invoices	Billing	Performance of a contract; legal obligation (tax law)
Keep the Service secure, prevent fraud and abuse, comply with takedowns	Technical, capture, file metadata	Legitimate interests (Art. 6(1)(f))
Service emails (share confirmations, receipts, security alerts)	Account, capture	Performance of a contract
Product analytics and improvement	Technical, analytics	Consent (where required) / legitimate interests
Marketing emails about Aldoo products	Account	Consent — you can withdraw at any time via the unsubscribe link
Comply with legal obligations and respond to lawful requests	All	Legal obligation (Art. 6(1)(c))

4. How long we keep your data

• Uploaded captures (the payload). Each capture stays in your cloud storage until you delete it or your account is closed. Storage limits are tied to your active plan (see your plan’s description on our Pricing page). Deleting a capture removes the file from storage and instantly disables its share link; backup and audit copies are purged within thirty (30) days.
• Capture & share metadata. Retained for as long as the capture exists in your storage, then deleted or anonymised along with it.
• Account data. Retained while your account exists. If you delete your account, we delete or anonymise your account data within thirty (30) days. We may retain a minimal record (email hash, deletion timestamp) for up to six (6) years to prove the account was closed and to enforce abuse blocks.
• Billing & tax records. Retained for six (6) years from the end of the tax year in which the transaction occurred, as required by UK tax law.
• Support correspondence. Retained for two (2) years from the last reply.
• Analytics. Aggregated to non-identifiable form within fourteen (14) months.
• Inactive accounts. If you have no paid plan and have not signed in for twelve (12) months, we may delete or close your account after notice.

5. Who can see your captures

Only the people you send a share link to, and anyone they forward the link to. Captures are unlisted — we do not index them or make them discoverable — but a link is accessible to anyone who has it, so treat it like the contents of the capture itself. Deleting a capture kills its link instantly.

Aldoo employees do not look at your captures. Automated systems may scan file metadata (size, type, fingerprint) for abuse detection, malware signatures and known-illegal-content hashes. We will disable a share link or account if we are legally required to do so or if we receive a verified take-down notice or court order.

6. Processors and third parties we share data with

We use the following processors to run the Service. Each is bound by a written contract that limits their use of personal data to providing services to us.

Processor	Purpose	Data shared	Location
Cloudflare, Inc. (R2 object storage & edge CDN)	File storage, transfer, and delivery of captures	Uploaded captures; basic request metadata	EU + global edge
Stripe, Inc.	Payment processing and billing	Name, email, billing country, card token, transaction history	EU + USA (under Standard Contractual Clauses)
SparkPost (MessageBird)	Transactional email delivery (share notifications, receipts, password reset)	Recipient email address, capture metadata used in the email body	EU + USA (under Standard Contractual Clauses)
Google Ireland Ltd (Google Analytics 4)	Product analytics	Truncated IP, pseudonymous device/session identifiers, page events	EU + USA (under Standard Contractual Clauses)

We do not sell, rent, or trade personal data to anyone. We do not share Your Content with advertisers. We do not use Your Content to train any AI or machine-learning model.

We may share information with law-enforcement authorities, courts or regulators where compelled by a legally binding request, or to protect the rights, property or safety of Aldoo, our users, or the public.

7. Cookies and similar technologies

The Service uses a small number of cookies and similar identifiers:

• Strictly necessary — session, authentication, CSRF protection, theme preference, cookie-consent state. These are set without your consent because the Service cannot function without them.
• Analytics — Google Analytics 4 cookies are set only after you consent through the cookie banner. You can withdraw consent at any time from the cookie settings link in the footer.

We do not run advertising cookies or cross-site tracking pixels.

8. International transfers

Aldoo Ltd is established in the United Kingdom. Some of our processors operate in the United States or have global infrastructure. When personal data leaves the UK or the European Economic Area, we rely on the UK International Data Transfer Addendum, the EU Standard Contractual Clauses, or an adequacy decision recognised by the UK Information Commissioner’s Office.

9. Security

Captures are transferred to and from our storage over TLS 1.2+ and stored on encrypted volumes. Passwords are hashed with industry-standard adaptive hashing. Access to production systems is restricted, multi-factor-authenticated and audit-logged. No system can be guaranteed 100% secure; you remain responsible for sharing links only with people you trust, and for backing up captures you need to keep long-term.

10. Your rights

You have the following rights under UK and EU data-protection law:

• Access — ask for a copy of the personal data we hold about you;
• Rectification — ask us to correct inaccurate data;
• Erasure — ask us to delete your account and associated data (subject to the retention rules in §4);
• Restriction — ask us to limit how we use your data;
• Portability — receive your account data in a machine-readable format;
• Objection — object to processing based on legitimate interests, including direct marketing;
• Withdraw consent — at any time, without affecting prior lawful processing.

To exercise any right, email support@aldoo.com. We respond within thirty (30) days. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk) or your local supervisory authority.

11. Children

The Service is not directed to children under the age of thirteen (13). We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, contact support@aldoo.com and we will delete it. Where local law sets a higher age of digital consent, that higher age applies.

12. Subscriptions, purchases, refunds and cancellations

You can buy Aldoo Snap as a one-time purchase (a lifetime license) or as a Pro subscription billed in advance for the period you select (monthly or annual), which renews automatically until you cancel. You can cancel a subscription at any time from your account settings; cancelling stops future renewals but does not retroactively refund prior periods.

On request to support@aldoo.com within fourteen (14) days of a one-time purchase, or within fourteen (14) days of the most recent subscription renewal payment, we will refund that payment, less any overage already consumed. Earlier subscription renewal payments are non-refundable. By starting to use a paid plan immediately after purchase, EU/UK consumers expressly request that we begin performance within the statutory withdrawal period and acknowledge that, once performance has begun, the right of withdrawal under the Consumer Contracts Regulations is lost to the extent of services already supplied.

13. Disclaimer and limitation of liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Aldoo Ltd disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, or that any capture you create will be preserved against loss, corruption, deletion, mis-routing, or unauthorised access by anyone you shared a link with. You are responsible for keeping your own backups of any capture you need to retain.

To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising from or relating to the Service is limited to the greater of (a) the fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred British pounds (GBP 100). We are not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of revenue, loss of data, or loss of goodwill. Nothing in this Policy or our Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

14. Your responsibility for what you capture and share

You confirm that you own Your Content or have all necessary rights, licences and permissions to capture, annotate and share it. You are solely responsible for Your Content and for the consequences of sharing it. You must not use the Service to capture, store or share material that infringes intellectual-property rights, contains malware, depicts child sexual abuse, incites violence or terrorism, breaches export-control or sanctions law, or otherwise violates any applicable law or our Acceptable Use Policy.

We may, without prior notice, remove or disable access to any share link, suspend or terminate any account, and report the matter to the relevant authorities, if we receive a credible report of, or otherwise become aware of, unlawful content or use.

15. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes we will notify you by email or by a prominent notice in the Service before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Policy. The current version is always available at snap.aldoo.com/privacy-policy.

16. Governing law and disputes

This Privacy Policy and any dispute arising from or in connection with it are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in the European Union may also bring proceedings in the courts of their country of residence, as required by law.

17. Contact

Aldoo Ltd
Data Protection / Privacy
Barttelot Court, Barttelot Road, Horsham, West Sussex, RH12 1DQ, United Kingdom
support@aldoo.com