“Active license required” and other licensing errors

Capturing requires being signed in with an active license attached to this device.

Common messages

• “Active license required” — you're signed in, but this device doesn't have a valid license. Open Options → License and try Refresh License.
• “No free License Seats” — your license's device limit is reached. Click Get More Seats to add more from the pricing page, or free up a seat by deactivating an old device.
• Cloud storage full — uploads fail until you free up space or upgrade; the alert links directly to Manage Files or Upgrade Plan.

Still stuck? Options → License → Manage License opens your full license details on the web.